It is undeniable that the level of satisfaction of customers of a company decides its fate. Unless a company is able to ensure an overall satisfied customer base, the chances of it sustaining in today’s cut throat competitive environment are extremely dim. Irrespective of whether the company is into manufacturing home appliances customer service chatbot or high tech electronic gadgets, its market goodwill is decided by how satisfied its customers are. And when it comes to customer satisfaction, after sales service plays a pivotal role. This is the reason every company invests a major portion of its earnings in improving its customer service department. Unfortunately, even after investing millions in training customer service agents, the results are usually not as expected. These were the factors behind the development of virtual intelligence chatbot.
As the name suggests, a virtual intelligence chatbot, also known as virtual agent, is a software program designed to interact with customers and address their queries. A virtual agent is capable of performing a variety of tasks involved in customer service. These software programs can make reservations, collect payment, provide product and service descriptions, answering FAQs and perform many similar functions. Implementation of virtual agent services promises impeccable customer service at fraction of the cost of its traditional counterpart. Virtual agents can be fully customized as per the needs of businesses from different industry verticals, making them ideal for every business possible.
By adopting virtual agent services, you will be able to deliver instantaneous resolutions to your customers, eliminating the need for them to wait in long queues to get to a live agent. If a virtual agent fails to address an issue, it escalates the issue to a live agent; thus, ensuring that none of the customers leave dissatisfied. This way, it enables you to have a small team of highly skilled live agents rather than having a generation of incompetent zombies. Furthermore, unlike live agents, an artificial intelligence chatbot never asks for remuneration, never goes on holidays, never takes leaves, and is practically incapable of committing a human error.